Refund Policy

1. First purchase of a monthly plan

A full refund if you ask within 7 days of payment and no more than 10% of that period's AI credits were used.

2. Yearly plans

A full refund if you ask within 14 days of payment and no more than 10% of the first month's AI credits were used. After that, yearly plans are not partially refundable unless the law requires it.

3. Automatic renewals (card)

If your card subscription renewed and you did not mean to continue, ask within 7 days of the renewal, as long as the new period's credits are unused. Rupiah payments never renew automatically.

4. Credit top-ups

Fully refundable within 7 days if the credits are unused. Credits already used cannot be refunded.

5. Payment errors

Double charges, or a successful payment whose plan or credits never activated and that we cannot fix, are refunded in full whenever you report them.

6. How to ask

Email support@smartmergepdf.com from your account address with the order number and a short reason. We reply within 2 business days.

• Card payments (Creem) are refunded to the same card, usually within 5–10 business days depending on your bank.
• Rupiah payments (Midtrans) are refunded through the original method where supported; for QRIS and bank transfers, by transfer to an account in the account holder's name, within 7–14 business days.
• The refunded amount includes the VAT (PPN) you paid for that order.

7. After a refund

The plan or credits from the refunded order are deactivated. Your account remains and returns to the Free plan.